Returns & Refunds

100% Hassle-Free returns on all orders within 30 days of purchase. If for any reason you are not completely satisfied with your purchase from rara you can return it by mail.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

  Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies. If you have any questions on how to return your item to us, contact us.

Returns

Can I cancel my order?

Once you have received your confirmation email, your order cannot be cancelled. For further assistance, please contact su as soon as possible.

What is your returns policy?

100% Hassle-Free returns on all orders within 30 days of purchase. If for any reason you are not completely satisfied with your purchase from rara you can return it by mail. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Can I return items purchased as a gift?

Yes, you can return rara purchased like a gift. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

My order has arrived and is damaged/faulty. What should I do?

We are sorry to hear this. Please contact us as soon as possible.

How long will it take to get my money back for my online return?

Returns will be processed within 2 business days of receipt of your items by rara. You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the funds to be credited to your account.